Return & Inspection Policy
Last updated: September 2026. Every Luxaria piece is backed by our strict 48-hour inspection window, pre-dispatch 4K video archival, and complimentary white-glove courier returns across Dubai and the UAE.
Core Guarantees
48-Hour Inspection Window
Every client receives a dedicated 48-hour window upon delivery to thoroughly inspect mechanical accuracy, materials, stitching, and finishing at home or in office.
4K Macro Pre-Dispatch Archival
Prior to dispatch, our atelier records an uncompressed 4K video of your specific piece, verifying serial numbers, dial alignment, and timegrapher metrics.
Complimentary UAE Courier Pickup
Approved returns or exchanges within Dubai, Abu Dhabi, and across the UAE are collected by our discreet, unbranded private couriers at zero cost to you.
Immediate Settlement or Exchange
Upon physical receipt and condition verification at our Dubai suite, replacements are dispatched immediately or refunds processed within 24 to 48 hours.
Inspection Criteria
Items must be presented in their original delivered state to qualify for full exchange or refund.
Swiss Horology
Watches- Protective sapphire and caseback plastic films must remain intact.
- Bracelet must not be resized or links removed prior to return approval.
- Movement must show no signs of external shock, tampering, or unauthorized case opening.
- Full packaging set (presentation box, warranty card, travel pouch) must be returned.
Bespoke Leathercraft
Handbags & Wallets- Protective film on turn-locks, clous, and metal feet must be unpeeled.
- Calfskin leather must remain uncreased, unmarked, and free of moisture or perfume scents.
- Includes authentic clochette, lock, keys, rain cover, and dustbag intact.
- Handles and shoulder straps must show zero signs of wear or stretching.
Private Extrait Perfumes
Fragrances- Due to UAE health and cosmetic hygiene standards, fragrance bottles must remain in unopened cellophane wrap.
- Bottles with broken outer tamper seals cannot be returned once delivered.
- Complimentary 2ml discovery vials provided with orders may be sampled freely without affecting return eligibility.
Footwear & Fine Jewelry
Accessories- Soles must be completely unmarked; items must only be tried on clean, carpeted surfaces.
- Security tamper tags and barcode seals must remain firmly attached.
- 24K gold or palladium plating must be free from hairline scratches or friction marks.
Step-by-Step Return Procedure
Notify Concierge
Message our WhatsApp concierge within 48 hours of delivery with your order ID and brief reason for return or exchange.
Digital Verification
Our horologist or quality manager compares provided photos against your pre-dispatch 4K video inspection archive.
Discreet Courier Pickup
We schedule an unbranded private courier to collect the packaged piece directly from your residence, hotel, or office.
Atelier Check & Settlement
Following a quick 2-hour physical inspection at our Dubai suite, an expedited replacement, store credit, or direct refund is executed.
Refund Settlement Timelines
Cash on Delivery (COD)
Instant or Same-DayReimbursed in cash upon courier pickup (by advance request) or transferred directly to your UAE bank account via instant payment transfer.
UAE Bank Wire Transfer
1 – 2 Business DaysReversed back to your original checking or savings account with electronic transfer confirmation sent directly via WhatsApp.
Digital Assets & Crypto
Within 2 HoursReversed directly to your originating wallet address upon physical item intake, calculated at the agreed invoice value.
Frequently Asked Questions
Can I inspect the item before paying the courier?
Yes. For Cash on Delivery orders in Dubai, our private courier allows you to inspect the outer packaging and presentation before completing payment.
What happens if a watch develops an unexpected mechanical issue after 48 hours?
While the cosmetic return window is 48 hours, all Luxaria horology pieces are backed by our complimentary 1-Year Atelier Mechanical Warranty covering movement regulation and internal components.
Can I bring my return in person to the Dubai showroom?
Yes. You may schedule a private appointment at our Downtown Dubai or DIFC atelier suite to hand over the piece and select an immediate alternative piece in person.
Are custom bespoke commissions returnable?
Made-to-order pieces customized with personalized engraving or custom-tanned exotic leathers are final sale, but covered under our fit, finish, and mechanical warranty.
Initiate an Inspection or Exchange
Our concierge team is available daily from 10:00 AM to 11:00 PM GST to assist with private pickups or showroom visits.